What kind of customer support does Personizer have?

Are there any costs for customer support?

• Our basic support is free and available to all users.
• Additionally, we offer paid support options with prioritized handling and guaranteed response times (see below).

How quickly will I get help with my questions?

• With our Basic Support, you can expect a response time of around 72 hours.

How can I contact customer support if I need help?

• You can reach our customer support via chat or by email at team@personizer.com.
• In our Helpcenter, you will also find many answers to common questions.

Add-on options: Prioritized processing of your support requests
If you would like faster handling of your support requests, we offer the following paid add-ons:

Priority Support

• Available only for account admins
• Response time within 24 hours (Mon - Fri)
  €20,00 per month

Priority Support PLUS

• Available for all users in the account
• Response time within 24 hours (Mon - Fri)
  €25,00 per month

Updated on: 28/04/2025