What kind of customer support does Personizer have?
Are there any costs for customer support?
Our basic support is free and available to all users.
Additionally, we offer paid support options with prioritized handling and guaranteed response times (see below).
How quickly will I get help with my questions?
With our Basic Support, you can expect a response time of around 72 hours.
How can I contact customer support if I need help?
You can reach our customer support via chat or by email at team@personizer.com.
In our Helpcenter, you will also find many answers to common questions.
Add-on options: Prioritized processing of your support requests
If you would like faster handling of your support requests, we offer the following paid add-ons:
Priority Support
Available only for account admins
Response time within 24 hours (Mon - Fri)
€20,00 per month
Priority Support PLUS
Available for all users in the account
Response time within 24 hours (Mon - Fri)
€25,00 per month
Our basic support is free and available to all users.
Additionally, we offer paid support options with prioritized handling and guaranteed response times (see below).
How quickly will I get help with my questions?
With our Basic Support, you can expect a response time of around 72 hours.
How can I contact customer support if I need help?
You can reach our customer support via chat or by email at team@personizer.com.
In our Helpcenter, you will also find many answers to common questions.
Add-on options: Prioritized processing of your support requests
If you would like faster handling of your support requests, we offer the following paid add-ons:
Priority Support
Available only for account admins
Response time within 24 hours (Mon - Fri)
€20,00 per month
Priority Support PLUS
Available for all users in the account
Response time within 24 hours (Mon - Fri)
€25,00 per month
Updated on: 28/04/2025
Thank you!