> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://helpdesk.personizer.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What kind of customer support does Personizer have?

**Are there any costs for customer support?**

* Our basic support is free and available to all users.
* Additionally, we offer paid support options with prioritized handling and guaranteed response times (see below).

**How quickly will I get help with my questions?**

* With our Basic Support, you can expect a response time of around 72 hours.

**How can I contact customer support if I need help?**

* You can reach our customer support via chat or by email at team@personizer.com.
* In our Helpcenter, you will also find many answers to common questions.

**Add-on options: Prioritized processing of your support requests**  
If you would like faster handling of your support requests, we offer the following paid add-ons:

**Priority Support**

* Available only for account admins
* Response time within 24 hours (Mon - Fri)
         **€20,00 per month**

**Priority Support PLUS**

* Available for all users in the account
* Response time within 24 hours (Mon - Fri)
         **€25,00 per month**