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If your payment fails, you can try the following yourself:


whether your credit card has expired
whether you entered the correct check digit when ordering
whether your credit card limit has already been reached for the billing period

Change the payment details if necessary:

In the Admin panel you will find the Payment details option as an account administrator. This calls up your profile settings.

You can adjust the data accordingly using the Payment method button.

If these steps do not solve the problems, you can contact the credit card issuer or write to our customer service at
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