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What should I do if my payment fails?

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If your payment fails, you can try the following yourself:


whether your credit card has expired
whether you entered the correct check digit when ordering
whether your credit card limit has already been reached for the billing period

Change the payment details if necessary:

In the Subscription panel (1) you will find the Payment information (2) option as an account administrator. This calls up your profile settings. You can adjust the data accordingly using the Change Payment method (3) button.

If these steps do not solve the problems, you can contact the credit card issuer or write to our customer service at

Updated on: 14/02/2023

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