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What should I do if my payment fails?

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If your payment fails, please check first,
Whether your credit card has expired
Whether you entered the correct check digit when placing your order
Whether the limit of your credit card for the billing period has already been reached

If you have checked the above points and the payment still does not work, change your payment details if necessary:
In the admin panel, as an account administrator, you will find the Payment Details option.
Here you can access your profile settings and adjust your payment details by clicking the Payment Method button.

If none of these steps solve your problem, contact your credit card issuer or our customer service via our support function. Alternatively, you can also contact our customer support team by sending an email to

Updated on: 28/09/2023

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